PROVIDING PEACE OF MIND FOR THE MOBILITY CHALLENGED
Mission and Vision
OUR MISSION
OUR VISION
Our Story
Making a visit to the VA Hospital in Seattle, I happened to be sitting next to a gentleman in a wheelchair missing his right arm and leg. We got into conversation and I found out he lost them in Desert Storm in the early 90’s.
As most men do we got to talking about what we do, and I told him I was in the “Emergency Roadside” business. Right away he shared that he had used a service like that a few weeks before, and it worked fine picking up his van, except that it left him stranded on the side of the road. I was shocked by this. He stated he had to wait for his wife to come pick him up after a couple of hours. Fortunately, he was able to make it to a safe place in small strip mall nearby in his power wheelchair.
Our conversation ended when he left for his appointment. Another gentleman sitting just across from us in his wheelchair overheard us talking and said that that was one of his greatest fears. He was concerned about his young family, saying he could take care of himself, but what about his wife and three children.
Well, that really got my wheels turning, and as I researched the internet for something that would help veterans with these kinds of needs, I found nothing with a nationwide reach, and knew I had to develop something that provided paratransit and well as the normal emergency roadside benefit.
I also found in my research that there are at least 4.5 million people in the United States alone in wheelchairs and scooters, followed by another 50+ million that have a disability sticker in or on their vehicles, many whom could benefit from this kind of help.
Seeing a great need, I started researching how I could help and found only one provider willing to take on the risk. Since then we have rescued hundreds of people and their families who find themselves stuck on the side of the road and in need of Mobility Roadside Assistance™. We have received countless thank you letters from people who would have otherwise been left stranded on the side of the road as that gentleman I met at the VA Hospital in Seattle was. We find immense pride and satisfaction knowing that we have helped make a difference in assuring people’s safety in their own time of need.
The rest of the story is still being written…
Leadership
Jim and Kathy Speer
With over 40 years of experience in the automotive, trucking and insurance industry, Jim’s list of accomplishments are extensive. He has collaborated with financial giants such as AIG, Virginia Surety, Warrantech, Lloyd’s of London, Interstate Warranty, and several others along the way. His business acumen includes new product development, sales, training, and implementation of national roll outs as well as individual merchant’s placements. He has represented regional and national programs in the automotive and trucking arena, with warranty, gap, credit Life and disability, and other industry programs serving to always maximize the loyalty of their clients.
Headquartered in the Seattle area his whole career, Jim has nurtured several organizations and has been an early adopter and a large proponent of electronic transactions. He has led the charge by developing a national footprint specializing in niche opportunities for the insurance, banking, and membership markets.
Additionally Jim has served on local, national, and international boards of non-profits. He has a passion to help marriages and families be stronger locally and throughout the world. Having served on the executive board of 2=1 International has fulfilled another passion of Jim’s by travelling all over the world from Africa to India. Jim and Kathy have over 40 years of experience to share with others to strengthen their marriages so that they too can say we are “Married 4 Life”.
Marcus Norton
Chief Revenue Officer
Marcus Norton serves as the Chief Revenue Officer for Mobility Support Solutions, North America’s largest accessible emergency roadside assistance service provider. Marcus also serves as CEO with APEX Mobility Group; where he developed, amongst other dealer programs, the first specialty lending facility for Wheelchair Accessible Vehicles (WAV) and NEMT startup/sub-prime lending solutions. Prior to founding APEX and Liberty Finance Partners, Marcus had served in several executive leadership roles within the Wheelchair Accessible Vehicle and Traditional Automotive Dealer industry. Marcus developed his private sector experience serving in executive leadership roles within the Corporate Insurance and Financial Services sector, serving as Vice President with AON/Allied North America where he participated in large project negotiations, OCIP/CCIP creation and complex construction risk mitigation, bonding and analysis.
Marcus loves spending time with his wife Kasey and their 3 children Avery, Asa, and Axton. Marcus enjoys Family, Faith, outdoor activities, being a foodie, all things sports – especially University of Michigan sports – and a great cigar and ICE CREAM! Serving the Adaptive Vehicle and NEMT community has become a life’s passion, work and mission for Marcus, one he hopes will effect positive change and facilitate awareness and growth for this amazing community of Veterans, Families, Individuals and Businesses we all serve.
Our Products
Mobility Roadside Assistance™
Don’t get left on the side of the road. We are here to help you. We won’t leave you stranded. Whether your trouble is with your vehicle, your wheelchair or your scooter, we’ll not only get you to safety, but your passengers too.
Accessible Transportation
Accessible Transportation services will be provided to the occupants of your disabled vehicle. Maximum transportation benefit includes 25-mile distance without charge.
Fleet Program
Mobility Support Solutions also offers coverage for Class 1 and 2 vehicle fleets up to one ton.