Mobility Roadside Assistance™
Mobility Roadside Assistance™ offers the Ultra Plus Basic™ plan designed to provide towing and paratransit coverage for individuals with 1 vehicle, and the Ultra Plus Family™ plan that provides the same excellent coverage to individuals and family members with up to 3 vehicles.
Covering a full range of services for mobility challenged people, their families, vehicles, and equipment, the Mobility Roadside Assistance plans give the freedom to live and travel without the concern of being stranded.
Services to Provide Peace of Mind
Transportation may be provided to the occupants of a disabled vehicle. Maximum transportation benefit includes 25-mile distance without charge.
When your vehicle is disabled due to mechanical breakdown, we will tow it to the nearest service facility of your choice up to up to 100 miles of service. Additional expense will be your responsibility to pay to the towing provider.
If you are away from home and your mobility device stops working, we will coordinate and dispatch a qualified technician to assist with a solution. Parts and labor are the responsibility of the member. Up to 1 hour of technical service will be provided to you at no charge. Travel time is included as part of the 1-hour benefit allotment.
If the lift gate on your vehicle becomes stuck, we will dispatch and coordinate technical assistance to your location. We may also arrange phone consultation regarding a lift malfunction with a qualified technician. Up to 1 hour of technical service will be provided to you at no charge. Travel time is included as part of the 1-hour benefit allotment.
FLAT TIRE ASSISTANCE
A flat tire will be changed with your spare tire. If, for any reason, the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the towing provisions.
GAS AND FLUIDS DELIVERY
An emergency supply of fuel of up to three (3) gallons will be delivered if your covered vehicle runs out of fuel. You will be responsible for the cost of fuel.
If your keys are locked in the vehicle, assistance will be provided to gain entry into the vehicle. In the event the keys are lost and a replacement key is required, you will be responsible for the total cost of lockout service and new key.
Jump start service will be provided to start your vehicle.
If your vehicle is stuck in a ditch, mud or snow, but it is accessible from a normally traveled roadway, service will be given to either tow or winch the vehicle. Dispatch coverage for winching is limited to 30 minutes; any expense incurred beyond 30 minutes will be your responsibility to pay to the service provider.
TIRE REPAIR & REPLACEMENT
When your registered vehicle experiences a flat tire due to a covered road hazard, we will reimburse you for the permanent patch/plug and labor to perform the tire repair at a licensed repair facility up to $25. If not repairable, we will reimburse you up to $150.00 to replace the tire at a participating dealer or licensed repair facility.
Paratransit services will be provided to the occupants of your disabled vehicle. Maximum transportation benefit includes 25-mile distance without charge.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
I could not have been more pleased with the service I got from Mobility Roadside Service. They directed a tow unit to our location in North Idaho, when we ran out of fuel. I felt foolish having to call for such a thing, but I did remember I had a Roadside contract. The tow truck brought me $10.00 worth of fuel and then helped me get my van started which took considerable time for some reason. I paid the tow truck driver for the fuel with a $20 and told him to keep the change and have a beer on me. All of this happened with in a little over an hours’ time. I’m one grateful disabled person and glad I purchased this plan with my new van when it was offered to me. I had such a good peace of mind.
We were having lunch in Winnemucca NV, and after eating, went back to our car only to find that we had accidentally locked ourselves out. We knew our Mobility Roadside Assistance contract was in the glove box of our car. Fortunately, there was a locksmith across the street from where we were. After the locksmith unlocked our car, we called Mobility Roadside, and they provided a credit card over the phone for the service and we were on our way.
I ran my van into the median and could not get out of my van dew to the mud and water soaked ground I was stuck in and because I was in my wheelchair. The state trooper wanted to call someone he knew to come and get me out of my predicament, and pull me back on the highway. He told me it was going to cost a few hundred dollars and I remembered I had the Mobility Emergency Roadside contract. I called them instead, told them my issues and they dispatched a tow truck that got to me within 20 minutes and even beat the other tow truck that the trooper called for the other damaged units in the wreck. I was on my way in about 45 minutes’ total.
Mobility Support Solutions™
23632 HWY 99 Suite F 130,
Edmonds, WA 98026